18th Report on States/Union Territories performance on CPGRAMS released by DARPG for the month of January, 2024

The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) 18^th monthly report for States/UTs for January, 2024. The said report provides a detailed analysis of types and categories of public grievances and the nature of disposal by the States/UTs.

71,350 PG cases were received by States and Union Territories in January, 2024. A total of 57,603 grievances were redressed by States/UTs during the month. The monthly disposal in States/UTs decreased from 58183 PG cases at the end of December, 2023, to 57603 PG cases at the end of January, 2024. The pendency of grievances of States/UTs received on CPGRAMS portal stands at 1,96,408 grievances across the States/UTs Governments, as of 31^st January, 2024.

The pendency in the States/UTs has increased from 182451 PG cases at the end of December, 2023 to 196408 PG cases at the end of January, 2024. For the 17^th month in a row, the monthly disposal crossed 50 thousand cases in States/UTs.

The report also provides the state-wise analysis on the grievances registered through Common Service Centres in January, 2024. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs).

From 2^nd January, 2024, DARPG has launched an online hackathon on “Data-driven Innovation for Citizen Grievance Redressal” with 5 problem statements which is open to student’s/research scholars/start-ups [Link: https://t.co/KaaGTYIvab].

DARPG invites participants to an online hackathon to address challenges related to citizen grievance redressal using data-driven solutions. The participating teams may address one or multiple Problem Statements defined by DARPG and submit innovative products and services as specified for each Problem Statement.

Top 3 most innovative solutions will be awarded the following prizes:

· Rs. 2 lakhs for the most innovative data-driven solution

· Rs. 1 lakh for the second most innovative data-driven solution

· Rs. 50 thousand for the third most innovative data-driven solution

Uttar Pradesh and Gujarat disposed the maximum number of grievances in January, 2024, with the number standing at 21,660 and 5,293 grievances respectively. 16 States/UTs have disposed more than 1000 grievances in the month of January, 2024.

DARPG has developed a dedicated portal to monitor the real time status of trainings being conducted by the State/UT ATIs under the Sevottam Scheme. 16 States are using the Sevottam Scheme Portal developed by DARPG. In the Financial Year 2023-24, 202 trainings have been conducted in which 6664 officers has been trained from 16 States.