Virgin Atlantic & WNS Celebrate Two Decades of Collaboration

WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) solutions and Virgin Atlantic Ltd (Virgin Atlantic), a leading global airline, today marked the twenty-year anniversary of their relationship. Business Wire India
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) solutions and Virgin Atlantic Ltd (Virgin Atlantic), a leading global airline, today marked the twenty-year anniversary of their relationship. Over the past two decades, WNS and Virgin Atlantic have “co-created” unique solutions which have enabled the airline to digitally transform core, mission-critical customer experience processes and drive improved operating efficiency.
 
The Virgin Atlantic-WNS journey has been marked by resilience, collaboration, and the ability to embrace disruption. Together, the companies have effectively navigated the challenges of the dynamic airline industry and adapted to evolving market demands. Virgin Atlantic's remarkable growth has been supported by TRAVOGUE, WNS’ innovative suite of transformational digital solutions for the travel and hospitality industry. Virgin Atlantic and WNS have consistently co-created exceptional value through industry relevant solutions, including an award-winning refund automation offering.
 
“I am happy to celebrate our long-standing history of collaboration and achievement with Virgin Atlantic. Our relationship has been defined by our deep understanding of the travel industry, and our commitment to helping Virgin Atlantic succeed as their business evolves, especially in a digital-first world. I would like to thank Virgin Atlantic for their trust and commitment over the past 20 years. We are excited about co-creating elevated customer experiences in the future, and look forward to many more years of continued growth,” said Keshav R. Murugesh, Group CEO, WNS.
 
“WNS has become an extension of the Virgin Atlantic family and at the heart of our partnership is a shared commitment to making the customer experience as seamless as possible. Our relationship has grown over the last two decades, supporting our strategic business priorities. At no time was this more evident than during the Covid pandemic, when together we were able to create an intelligent automation solution which managed increased refund requests without impacting core operations,” said Shai Weiss, CEO, Virgin Atlantic.
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