End-to-enddigital offerings for the seamless transformationofoperations to make enterprises future-ready and enhance customer experience
New Delhi – September 11, 2020: Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, and Smart Energy Water (SEW),a global energy and water cloud platform provider delivering the best customer and workforce experiences to global electric, water and gas utilities, today announced a global partnership to accelerate digital transformation forenergy and water utility industry. Tech Mahindra will deliver end-to-end digital solutions accelerating digital transformation for enterprisesto make them future-readywith the seamless transformation of operations and enhance the customer experience.
Tech Mahindra with its leading technology and software capabilitieswill assist SEW in their product development journey tobuild industry solutions, further to manage speed, scale, and availability for successful integration of cloud services, systems integration, managed services, and consulting services projects.As part of the collaboration, SEW’s Digital Customer Experience (CX),Workforce Experience (WX), Artificial Intelligence (AI), and Machine Learning (ML) willenable clients to develop a cost-effective digital transformation strategy.
Ritesh Idnani, President, Business Process Services, Tech Mahindra, said, “As a global digital transformation provider, we support enterprises to adapt the fast-changing digital landscape with scalable, replicable, and sustainable outputs.The partnership with Smart Energy Water (SEW), will enable our energy and utility customers to develop agility and generate greater efficiencies across operational business units, thus significantly improving customer experience and accelerating innovation in rapidly changing markets.”
Tech Mahindra and SEW will also develop and deliver a complete and personalized solutionfor the utility industry customersthat can meet dynamic customer needs and create a connected experience. The partnership between Tech Mahindra and SEW will help in a rapid and consistent deployment of solutions, reduce customer query resolution time, enable high-quality automation resulting in the reduction of manual errors to givecustomers a strategic edge in the industry.As an experienced solution provider in the Energy and Utility business, Tech Mahindra will also address the utility industry’s challenges with a focus on innovative ideas and solutions.
“SEW is partnering with Energy and Water Utilities worldwide and our customers are asking for scalability, security, best in class CX , WX, AI/ML and other advanced and cutting edge energy and water cloud platform services. This partnership will enable us to gain access to Tech Mahindra’s proven expertise and implementation experience with leading global Utilities. Using SEW’s platforms, utility customers can adopt digital self-service capabilities, gain real-time insights on usage, manage profiles, pay bills, report outages, etc. It will further enable utility clients to transform their operations and optimize workforce efficiency.” said, Deepak Garg, Chairman and CEO of Smart Energy Water
As part of the TechMNxt.NOW charter, Tech Mahindra is focused on futurizing the utility industry with a strategic transformation approach, powered by disruptive technologies, helping in delivering our promise to our customers to Run Better, Change Faster, and Grow Greater.