Basically, OnNet Sourcing is a Business Process Outsourcing command center offering both onshore and offshore outsourcing, focusing on Network Operations Center services and Application Support services as per the client requirements.
Now, more than ever, businesses face the pressure of shrinking budgets and increasing demands. More importance must be placed, and money spent on marketing efforts to keep the changes afloat. With competition rising, businesses also need to focus on what will keep the customer satisfied.
OnNet Sourcing can help you balance all these demands. Our solutions and effective call center strategies are here to ensure that business runs smoothly and effectively, and at a low cost for you.
So why choose OnNet Sourcing?
Because your customers need you 24/7/365
People don’t run on a 9-5-time schedule anymore these days. Customers, partners and suppliers do business round the clock. With OnNet Sourcing, customers will be able to get their questions answered when they demand them. They will appreciate the fact that they can reach you whenever it is convenient for them.
Because of our Staff
OnNet Sourcing staff have years of experience in Network Operations Center (NOC) and Application Support. We are experts at what we do and will only hire the best support engineers after a demanding recruiting process. Once part of the team, our engineers undergo one-on-one training and a sales and customer service certification course further ensuring that they are fully qualified and capable of meeting all your goals. Engineers carry themselves in a professional manner projecting only the best image to your clients.
Because of our Flexibility
Businesses constantly change, and we at OnNet Sourcing understand that. If your marketing campaign begins to soar and doubles the capacity you require, you will need to hire more agents and possibly implement new technologies to meet demand.
After a month or two if it continuously fails to get business, things turn to slow down, and you will need to think about letting go of those hard to recruit engineers. Our outsourcing services, solutions, and strategies are designed to provide you with the flexibility you need when things change. We have many qualified engineers & agents available for work, and who can quickly adapt to the needs of your business without you having to endure the cost that comes with changing environment.
Because you only pay for what you use
We at OnNet Sourcing provide you with a myriad of services to use for your business. Select which works best for you, and only pay for ones you use. We strive to supply you with the most cost effective and efficient method for providing NOC and Application Support to all your clients.
Because of out best in class infrastructure
We are equipped with redundant high-speed internet connection, workstations and uninterrupted power supply so that the services run smoothly without any glitches.
1. Real time Network Monitoring using tools like Nagios, Catchpoint.
2. Application Support and deployment.
3. AWS monitoring like checking CloudWatch.
4. Creation and follow up of JIRA, ServiceNow tickets.
5. Basic level of troubleshooting of application.
6. UAT of application pre deployment.
7. Web site development and hosting.
8. Online content management, report generation etc.